Return & Refund Policy

Last updated: October 25, 2026

HexFloat™ — 30-Day Keep-It Money-Back Guarantee

At Agathique, we want you to feel confident trying your HexFloat™ Gel Seat Cushion.

If you're not completely satisfied with your HexFloat for any reason, simply contact us within 30 calendar days of delivery and we'll give you a full refund.

Here's how our guarantee works:

• Try it at home. You're welcome to unpack and use your HexFloat cushion during the 30-day guarantee period.

• Get your money back. If you're not satisfied, we'll refund the full amount you paid for your eligible HexFloat cushion, including applicable taxes and any original shipping charges attributable to that purchase.

• Keep the cushion. There's no need to return, repack, or ship your HexFloat back to us.

• No explanation required. You don't need to provide a reason, photographs, or other evidence of dissatisfaction.

How to Request Your Refund

Email info@agathique.com within 30 calendar days after your HexFloat cushion is delivered.

Please include your order number or the email address used at checkout so we can locate your purchase.

Once we've verified your eligible request, we'll issue your refund without undue delay and no later than 14 calendar days after receiving it, unless applicable law requires an earlier refund.

Refunds will be issued to your original payment method, unless another method is expressly agreed or required by law. Your bank or payment provider may take additional time to process the credit.

Important: This 30-Day Keep-It Money-Back Guarantee applies specifically to the HexFloat™ Gel Seat Cushion, including all available cover-color variants. It is an additional commercial benefit and does not limit your statutory consumer rights.

Returns for Other Products

For products other than HexFloat, you may request a voluntary return within 14 calendar days of delivery, subject to the conditions below and any applicable consumer protection laws.

For voluntary returns under this policy, items should be unused, in their original condition, and returned with their original packaging where reasonably possible.

To request a return, contact info@agathique.com or use the return option in your customer account.

If a physical return is required and accepted under this voluntary return policy, we'll provide return instructions and a prepaid shipping label.

Please don't send products back without first contacting our customer support team.

These voluntary return conditions do not restrict any applicable statutory right of withdrawal or your rights in relation to defective or nonconforming goods.

Order Cancellations

You may request to cancel or modify your order before it has shipped by contacting info@agathique.com.

If your order has already shipped, the applicable return policy, HexFloat guarantee, and statutory consumer rights will apply.

Damaged, Defective, Incorrect, or Missing Items

Please contact us if your order arrives damaged, contains an incorrect item, is defective, is not as described, or does not arrive.

We'll help you resolve the issue in accordance with applicable consumer protection laws.

Your statutory rights regarding defective, misdescribed, or undelivered products may continue beyond the 30-day HexFloat guarantee period.

Exchanges

If you'd like to exchange a product, please contact info@agathique.com to discuss the available options.

Requesting an exchange does not affect your rights under the HexFloat guarantee or applicable consumer protection laws.

Your Statutory Consumer Rights

This policy provides additional voluntary benefits and does not exclude, restrict, or replace any mandatory rights under applicable consumer protection laws.

Where applicable, consumers have a statutory right to withdraw from online purchases within at least 14 calendar days after delivery, subject to legally established exceptions and procedures.

You may exercise any applicable statutory withdrawal right by contacting us at info@agathique.com. Statutory rights concerning faulty, nonconforming, misdescribed, or undelivered goods remain unaffected.

If the laws applicable to your purchase provide more favorable rights or remedies, those rights take precedence over this policy.

Contact Us

For refunds, returns, cancellations, exchanges, or questions about this policy, please contact:

Agathique Customer Support

Email: info@agathique.com

Website: https://agathique.com